2018 Product Guide

Damaged Delivery Damaged packages should always be signed for as

Non-Conformance Spandex UK is an ISO 9001 approved company, dedicated to the continual improvement of its customer service. Where a defect on material may relate to a quality issue, we will require all or some of the following information depending on the type of non-conformance to be able to progress an investigation that will enable us to determine the root cause of the problem: • Photograph demonstrating the issue of the faulty product • A sample of the product (both printed and unprinted if applicable) • Completed Non-Conformance Form This is the minimum information required by the material manufacturer for investigation purposes. Further details may be required to help establish why an issue has arisen. By providing the material manufacturer with the correct and complete information, we can prevent issues from reoccurring and thereby ensure continual improvement of products. If the above minimum information is not provided within 5 working days of reporting the non – conformance to Spandex we will close the issue with no further investigation. Quality credits will be raised only for material that has been deemed faulty or non-conformant. We regret that we will not be able to return any samples.

“damaged” at time of delivery even if it’s not clear if the content is also damaged. It is recommended for all delivered goods to be checked upon receipt and any damages must be reported to Spandex on the same day as delivery. Returns Policy Returns will be subject to a 20% handling and collection fee. A Credit will only be issued once the product has been reviewed by our Quality Control department and is considered to be acceptable for resale. It should be noted that there are some exceptions to the standard returns policy. The following items are not eligible to be returned • Vehicle Wrapping Films • Roll lengths under 5m • Product brought into stock to satisfy your specific order